We love what we do and take pride in every job, big or small, to make our customers happy. We live and breathe “Quality Service, Trusted Advice” and we are constantly looking at ways to further improve the experience for you in this rapidly changing world.
We therefore really value the feedback we receive from you so please don’t hesitate to contact us to let us know about your experience.
Whether it is purchasing or maintaining your car, it is all important to us.
Don’t just listen to us though, see what our valued guests have to say..
Darian Rocci – Northside Rentals (September 2017)
“Thank you for your assistance with VIC Roads last week! I was quite worried for a moment there and you resolved the issue with the utmost ease! I hope you like the flowers and choccies and I look forward to working with yourself, Ainsley and the rest of the CHadstone Toyota team in the future!”
Mary Bampton August 2017
“Today I collected my vehicle from your service department and wish to express my appreciation for the attention I received from Jason Davenport. My car is a 2000 model, not shiny or trendy but none the less an essential component of my life and activities. Nothing was too much trouble and Jason’s attitude of friendly and personable respect was most impressive. He explained all the findings of the service and the actions taken, along with potential future management recommendations very clearly. His familiarity with what he was discussing was unselfconsciously evident, without trace of condescension . Well done Jason, and a big thank you from a very happy customer! I hope I can treat my “customers” as well!
K Pavithran (July 2017)
” I, Pavithran, bought a Toyota CHR Koba from Chadstone Toyota. The experience to buy this car has been excellent with zero hassle. Our sales consultant, Rafael Jugo, was very helpful throughout the process, providing excelent advice demonstrating his knowledge of the product to our great satisfaction”
Judie Avarey (June 2017)
” It was a pleasure to be a third time buyer at Chadstone Toyota. We have experienced the pleasanrt buying atmosphere that your salemen and the finance team have shown in the last 9 years that we’ve been a part of the client community in Melbourne. Thank you once again for taking good care of us. God Bless”
Michelle Lin (June 2017)
“I am very happy with my new Toyota Camry. Rafael you are a very good and professional salesperson. My friends, my family and I have been Toyota fans for a long time. We have four Toyotas and 3/4 has been purchased through Rafael. I especially appreciate Rafael following up with me so we have had the 3rd and 4th Toyota cars purchased, while the first car we purchased with Rafael’s help was back in 2012! I hope in the near future I will have more cars bought!”
Julius Kartadinata / Eveline Tjandramulia (May 2017)
” I am back again to buy a Prado Limited Edition 2017 from Chadstone Toyota. The reason is that I have been dealing with Rafael Jugo Jnr for the second time. He has given me all the support regarding teh process of buying a new car. Finally, if I want to buy aother car, I will see him again.”
Nina Estaris (May 2017)
“We were referred by my Aunty to buy a car at Chadstone Toyota after she received excellent customer service and support two years ago when she bought a car. I can second that. After my pleasant experience with the guidance of Rafael and John. Their expertise and detailed advice made this process easy and enjoyable and I would recommend Toyota Chadstone to any of my friends and family being a satisfied customer!”
Dayanath and Sushini Gunawardene (May 2017)
“We are very happy with the customer service we received from the staff and management of Chadstone Toyota. The sales person who attended to us was Rafael Jugo. Rafael was very knowledgable, extremely courteous and very helpful. We will never go to another Toyota dealer because we are very happy customers of Chadstone Toyota.”
Adela Culda (April 2017)
“The customer service and professionalism of Andrew, who assisted me in the purchase of my car, was great. He was professional, friendly and authentic. He took the time to get to know me and understand what I was looking for. The simplicity of the purchase and the quick turnaround between purchase and pick up vehicle was fantastic.”
Chirath Urala Gamage (April 2017)
“Great sales work by Rafael – he’s a super friendly bloke. It was also super easy to understand the awesome Toyota Access program.”
Robyn Ridsdale (April 2017)
“Our salesman remembered us from 9 years ago when we purchased our last vehicle. Cameron was warm and friendly and treated us like old friends. On both occasions they have given us a fantastic service and great deal and treated us like part of their family.”
Michelle Kelly (April 2017)
“I was so well looked after in every aspect and felt confident with the choice of car I purchased (CH-R). Being a single woman they took care of everything from the time I came in to the time I drove my new car home. Brenda was the best salesperson I have ever had with all my car purchases. I have bought Holden’s and Ford’s but nothing like this intelligen girl! I have told all my work colleagues and friends that she’s the one to see if buying a Toyota! Well done Brenda! 10 out of 10!!”
Shoua Liu (March 2017)
” My son is enjoying the car. Many thanks for all the help and the great photos!”
Bhagya Fernando and Isuru Warnakula (March 2017)
“Oh What a Feeling” indeed. We recently purchased a CH-R from Chadstone Toyota thanks to our sales consultant Rafael Jugo Jr. Rafael went over and beyond to make sure that we got the best possible service. Many thanks to John Hodinj as well for the smooth transition. All in all it worked beautifully! Would definitely recommend Rafael and his friendly team and will definitely come back for our third upgrade with Toyota Chadstone”
Tim and Karen Courtney (November 2016)
“Rafael has now assisted us in purchasing two cars from Chadstone Toyota over the past 3.5 years. We have appreciated his helpful nature and genuine advice in helping us to find the most suitable car for our needs and growing family. He was also very prompt and responsive when it came to any queries for follow up, even on his days off! Great honest service. We look forward to seeing Rafael in future when we’re in the car market again.Thanks again Rafael.We wish you all the best.”
Dee Ratuvou (October 2016)
“I am loving my new vehicle. Thank you. Also want to thank you for the photos. We really appreciate it. I will definitely refer you to family and friends who are considering buying a new car. Thank you again Rafael and to your awesome and enthusiastic team. The service I’ve received from Toyota Chadstone has been exceptional!
Barry Newland (October 2016)
“I recently had my Prado 40,000km service at Chadstone Toyota. I had a fantastic customer service experience from one of your service co-ordinators, Simone, and I wanted to make sure that management were aware of the service that was delivered by Simone, over and above my expectations.
When I made my booking for the 40k service over the phone, I was put through to Simone who after arranging a suitable booking date, advised me that the vehicle would be required all day as it was a major service. On hearing this, I requested the use of a loan car, but Simone advised me that there were no loan vehicles available on that day, and in fact for the entire week. Without hesitation, and before I could suggest that I transfer my service to another time, Simone advised that as she lived close by me in Croydon, that she could swing past on the morning of my booking and pick my vehicle up and deliver it back on her way home that evening. Simone also advised that she would leave her Corolla for me to use during the day, should I need to go anywhere.
Simone made several calls before the booking day to check that I would be ready for the early morning pick up, even calling me as she left home on the morning of pick up to warn me that she was on her way and calling me to advise that she was on her way that evening. My Prado was delivered back to me in the evening by Simone on her way home, as arranged.
In this day and age, it is so nice to experience customer service over and above your expectations and I can assure you that it is this sort of employee that ensures that I will always use Chadstone Toyota for my vehicle servicing. I believe that Simone who provided this exceptional customer service, which was much appreciated, deserves to be recognized for going out of her way to ensure that a Chadstone Toyota customer received exceptional service.”
Maria (October 2016)
“Absolutely fantastic! It’s been a pleasure dealing with the team at Chadstone Toyota. A big thank you to James Chen and Brad Portelli. Thank you for the prompt service. I appreciate all your efforts in ensuring my new car is everythimng I was hoping”
Ron Robertson (August 2016)
” Thank you for a positive retail experience. Alan was warm and helpful, I felt confident in my decision to buy my Astra. The process was efficient but friendly. I am very pleased with my purchase and will definitely recommend your dealership”
Christie Vo (August 2016)
“I had no problems with buying my first car at Chadstone Toyota. James is very helpful with everything and was always there when I needed help or support. John is very helpful as well helping with my finance. Overall, Chadstone Toyota has a very helpful team and supported me with everything. No regrets. Thank you Chadstone Toyota!!!”
Barbara and Terence Lobo (July 2016)
“We have purchased 3 cars from Toyota Chadstone and was very happy and pleased with Raphael’s assistance and advice. We will definitely recommend him to our family and friends in the future.”
Merle Green (July 2016)
“A line to say we are very happy with our new car and we give Raffi a 10/10 for his help. It was fantastic. He did not hassle us at all which was great!”
Martine Poinen (June 2016)
“Thank you so much for organising my new car very quickly. The service I received was great and the handover of my car was awesome. I absolutely am very happy with my purchase, I was very excited to drive away from the dealership. Thanks Brad”
Lily Sheng and Yong Shen (June 2016)
“I have been very pleased with the service we have received from Rafael Jugo. We came here just to look at cars as we were unsure of buying a car at the time. Through his service, we have bought two cars. We are very happy with his service and cannot thank him enough”
Brett (June 2016)
“Dean, your Service Manager, is fantastic. Best in the business! Never have I had any problems with your Service Dept. Keep up the good work!!”
Merle Green (June 2016)
“A line to say we are very happy with our new car and we give Raffi a 10/10 for his help. He was fantastic. He did not hassle us at all which was great!”
Dante Ignacio (18th June 2016)
“I have been referred by a friend to purchase my vehicle at Toyota Chadstone and significantly to see Rafael Jugo. I was very happy to purchase it here as he was very professional and was very thorough in explaining each and every detail of the ‘Fortuna’. I was also very comfortable buying from the same nationality (Filipino). I would definitely recommend TOYOTA especially the services of Rafael Jugo at Chadstone Toyota to all my friends and colleagues. Thanks for the wonderful experience!!!”
Herbert and Carol de Ocampo (18th June 2016)
“I have been dealing with Rafael since 2012. We bought our first brand new car and Rafael made sure it was a great experience for us. We have now bought two new cars from Rafael again. As always, Rafael looked after us, gave us the best advice, service and options. Outstanding Sales Consultant! Toyota Chadstone is lucky to have Rafael on their team!”
John Wilkinson (10th June 2016)
“Regarding the purchase of our new 2016 Hilux. We would like to thank Rafael for his kind service and prompt delivery on the due date. Rafael’s time and patience made buying this vehicle a great experience. Thank you”
Maria Cecilia Sahin (9th June 2016)
“I have known Rafael Jugo Jr, for many years now. This is not the first time we/I have dealt with him. His customer service and knowledge of the product is outstanding and I would recommend his service to friends and family. Three cars have been purchased by my uncle and also my elder brother has bought a car from him. I am very happy with this purchase overall and cannot thank him enough for everything”
Ayodele Odigie (4th June 2016)
“Good friendly service and follow up post registering my interest. Good explanations about the car I as interested in, followed up with numerous phone calls and adequate support on delivery day. I was kept informed of the whole process and when the colour I had indicated was not available, their efforts were explained and they made sure I was satisfied overall.”
Emily Viloan (3rd June 2016)
“I’m very pleased with the customer service provided by Rafael at Chadstone Toyota. This is our second car brought with the Viloan family and again always 100% service. Definitely coming back for the youngest sister’s new car in a couple of year’s time”
Joanne Willis (3rd June 2016)
“Friendly attentive staff. Accommodating pleasant dealership. Nice to deal with the same sales person from past purchasing”
Mikhail Pominov (3rd June 2016)
“Very smooth movement of car service. Excellent adjustment of brakes and service. Comprehensive help to login Bluetooth. Termination of service in predetermined time. Careful vacuuming and washing. Special thanks to Andrew Kalogeropoulos and his team”
Anne Tripaydonis (22nd June 2016)
“I asked for a phone call to let me know when the car would be ready and it was ready sooner than expected”
VeekitTon (29th May 2016)
“Customer Service! Brenda was great! Very helpful, answered all my questions as soon as we walked into the showroom. She wasn’t pushy, gave me space and time to think it through. Before we proceeded she was very nice to deal with. The delivery was extremely fast and was ready to pick up in just short notice. Didn’t have to wait weeks to get it, it was there and ready to go. Vehicle delivery was nice and easy and went through all the car functions and clearly made sure we knew what each function did. It was really lovely dealing with Brenda and the team would be looking to come back soon to purchase the Land cruiser Sahara”
Drago and Ivka (April 2016)
“We bought our new Hilux a month ago. We are very happy with the car and Chadstone Toyota’s service. Our sales consultant, a young lady, Brenda, delivered our car to our home and we even got a lovely bunch of flowers too!”
Sunja (March 2016)
“It has been a great pleasure to deal with you and especially Rafael for the amazing service he provided me – from choosing the car until closing the deal. I was nervous initially as this is my first purchase in Australia, but you made me feel comfortable and guided me all the way. Today is one of the best days of my life and I am glad that you are a part of it. I will always come back to you and Chadstone if I have to buy another car”
Tangir Sharmin (7th March 2016)
“I am writing from my heart that I am very glad and happy for the car I have bought from Chadstone Toyota. I have looked at a lot of places but I really got 5*customer service from Rafael Jugo and he gave me honest advice about which car I should buy. At the first moment, I just passed by and was just looking at a car when Rafael came to me and explained everything about the RAV4 and Camry. We had a test drive together, a chat and I decided to but the Camry SL. From day one to the day I picked up my car, he called me and kept me informed. He put in a lot of effort to ensure that the car was here on time. I was surprised when he said he would have the car ready by 3pm and it was ready by 3pm! Thanks again and see you next time and best of luck for Rafael, a true champion”
Fahad K (5th March 2016)
“When we came to Chadstone Toyota, we were immediately approached by Rafael. His friendly and social personality made our process of choosing a car smooth and easy. Rafael was very knowledgeable about all the cars and answered all our questions and catered to our concerns. The overall experience we’ve had with Rafael has been fabulous. We will definitely continue our association with Chadstone Toyota in the future.”
Shirley S (March 2015)
“Thank you for your excellent attitude and care when you demonstrated the beautiful blue Corolla last week”
G Edwin (4th March 2014)
“I really appreciate the good service provided by Mr Rafael and other staff when we came to look for a car. Rafael explained to me all the features of various cars and even answered all my questions patiently. The people in the finance department were helpful as well. As a result, I am the proud owner of a Toyota Yaris today. I would like to continue my association with Chadstone Toyota in the future too.
Min and Sun (2 March 2016)
“ I would like to thank you and Rafael for looking after us when we buy the car (Toyota Yaris) and we are very happy with the service we received form Rafael. Especially when we were picked up by him to collect our car from the dealership. We would like to recommend people to go and see him”
Donna Mcrostie (27th January 2016)
Thanks once again for all your support in getting Dylan’s Hilux to him on Saturday morning. He was thrilled to get it and we have barely seen him since. I was so thankful for you working through all the issues with delays etc to get the best outcome for Dylan. I am going to upgrade my Yaris for a Kluger sometime this year and I will certainly be calling into Chadstone Toyota to see what is one offer
Lucy Calder, Brighton
Mother of 2 sports mad boys and a dog (18th November 2015)
“I couldn’t be happier with the experience I had recently at Chadstone Toyota, buying my new 7 seater Kluger. I’d shopped around other car brands, and another Toyota dealer, and chose Chadstone Toyota for their fantastic service and the competitive price they gave me on the car I ultimately decided to go with.
I knew what I wanted and didn’t want the hard sell, or to be upsold. I wanted professional yet friendly service, from someone who actually listened to what I needed. I wanted someone who spoke to me normally, not in car industry speak, and that’s exactly what I got from the moment I walked in the door.
The sales process was stress free, and I was kept up to date at all stages as the modifications I requested were made and I waited for the agreed delivery date.
The great service didn’t stop once the cheque was handed over, and I think Brad was as excited for me as I was about my new car, calling a few days later to see how the boys were treating my new baby! Thank you Chadstone Toyota”
Ronnie and Alan Sheppard (2015)
“Brad, many many thanks for your assistance in a difficult time. We appreciate the effort you put in to obtain our new car
Peter Newman (2015)
“ I highly recommend Chadstone Toyota for New Car sales. They offer the best trade in figures. I will gladly come back when buying my next Toyota”
Joyce Kalogenopoulos (2015)
“Thank you again for taking such good care of me, and for all your kindness and support. I am really grateful for all your efforts and super happy with the fantastic deal you gave me! You really went above and beyond!”
Peggy Yokoi (2015)
“Your service is the best in my experience. All my family and friends are very happy with your service. Keep it up.”
Rex Fuller, Wheelers Hill (31st December 2014)
“Please note, I recently purchased a Toyota Camry Atara from Chadstone Toyota. I have been expecting an email regarding a customer survey as I understand it is rather important as feedback. I have been having problems with my computer at home and I have not been receiving emails. Therefore, I write with some comments regarding the experience of my purchase. I found your sales consultant Raffi Kevorkian most helpful, attentive and thorough, and I feel I need to highlight a very high level of satisfaction being able to work through all the issues in the purchase of my new vehicle. He had great attention to detail and he showed a great ability to listen and understand issues and respond. He helped a lot and I feel gratitude at his service and assistance to enable the purchase of my new vehicle. I am very happy with my vehicle”
General Manager Sievwright The White Glove Mover, Brighton (30th April 2012)
Hi Dean, I am writing to you to thank you personally for the very smooth dealings we had with you and your company. You quoted accurately and delivered as per the promise!!! A rarity in today’s world! Truly, you were great to deal with and I appreciate what you did for me and my company. We wouldn’t go anywhere else to buy a vehicle so you will be seeing us. Note, I thought if my Dad referred you, then you would have to be good!!! He is a fussy old bugger but he knows good service and value for money, so thanks again!!!!
Senior Sergeant, Victoria Police, Footscray (28th June 2010)
“Within the last month I purchased a Rav4 from your dealership. The salesman I purchased my vehicle from was Raffi Kevorkian.
Prior to attending your dealership, I approached others, the first salesman told my partner within the first five minutes that they were an idiot, the second dealership we waited for 10 minutes whilst we watched all the salesman eat their lunch. We obviously left.
My experience with Raffi has been very different, he is very personable, knows his products and was very helpful with all my questions and queries.
If you would like to share your experience with us as well Contact us today, we always love to hear from you!