Anmon Rattan (June 2020)
“Bought Toyota Kluger (used) from Chadstone Toyota this week. Overall good experience. One stand out staff member for me is Ting. She really helps me by getting my car ready when i wanted. Thanks again Ting !”
Polaco CraftsmanshipFloors (June 2020)
“Fantastic service and hospitality. Joy, our sales consultant was very professional and a pleasure to deal with. She recognised our “no nonsense” attitude and willingness to purchase the vehicle on the spot, payment in full and provided an outstanding service.
Thank you kindly”
JYPCleaning Services Limited (June 2020)
“I was very happy with the service and support provided by
Jerry Ding and Ainsley Baldsing . They were so helpful and knowledgeable. Jerry Ding went above and beyond the call of duty to assist us in getting the fiance sorted. Ainsley Baldsing went above and beyond to choose me the right car and got me a really good price.
We would definitely recommend this service to anyone and will come back to to them in the Future for any vehicle Purchasing…”
Allan Wilkinson (June 2020)
“It has been 3 months since I drove my new RAV4 Cruiser Hybrid from the dealership. I can honestly say out of the 4 brand new cars I have owned, the 2020 Toyota RAV4 is by far the most stylish, comfortable and fuel efficient SUV vehicle ever! Thanks to consultant Troy and Lee for meeting my needs (wants) in this purchase! 3 months now and couldn’t be happier!!! Thank you Toyota Chadstone!!!”
Lucinda Purton (June 2020)
“Highly recommend Toyota Chadstone ! Just brought my first new car and it was honestly such a smooth and easy process. George and Jerry were extremely friendly and helpful throughout the entire process. Thank you Toyota Chadstone for excellent service! :)”
Renato Moreira (May 2020)
“George from used cars looked after me like royalty.
The level of costumer service is second to none I am so very impressed.
Loved my car so well presented in and out couldn’t ask for anything more.
Thanks so much George thanks so much
Chadstone Toyota.”
Andrew O’Connor (April 2020)
“George and the team were friendly and efficient. From the first reception callback, details and process, service, and handover. Good deal on used trade-in car.”
Kate B (April 2020)
“I needed a small part for my car. The Parts staff were so helpful and efficient in obtaining the parts needed and contacting me very promptly when available. They then went the “extra step” and popped out into the car park and clicked on the part for me! This was much appreciated. Thank you for a very positive experience, it made my day. I would definitely return for any further car care needs.”
Rick Ellerton (March 2020)
“In no time after having informed the service staff, Nick S promptly arranged for Nick G to assess my new troopy and fix the issue.
Both Nicks kindly allowed me to see the car in the workshop and talk me through the process.
Great service and kind regard was shown from the very beginning.
Thank you to both Nick S and Nick G.”
Thushan Fernando (March 2020)
“I took my jeep for a check up as I had an urgent issue. Lyndon Weston attended to the matter right away providing a loan car for the day which helped me to get to work . Hours later he informed me accordingly and what I need to do for my car. The work shop crew and Lyndon did a absolutely spot on job with my car. I’m back on the road and didn’t loose any time from work. I wouldn’t have been able to do this without the help ofk Lyndon, I will keep coming back as this kind of service is rare and hard to find. Lyndon and the crew I wish you many blessings and prosperity in all you do. God bless you all.A big Thanks from my family.It was lovely to meet you.”
Michelle Kohn (March 2020)
“I had my car serviced at Chadstone Toyota today and they were fantastic. Lyndon, my customer service rep, couldn’t have been more helpful. I walked in the door, signed the paperwork and then the courtesy car dropped me home while the car was being serviced. Lyndon called to confirm pricing and my authorisation for the repairs that were needed. I was them picked up by the courtesy van when my car was ready. Thanks for making the whole process seamless!”
Martina De Zilva (March 2020)
“Noel was fantastic to deal with at Chadstone Toyota. I originally wasn’t even thinking about a Toyota but wanted an electric or hybrid. Noel made the experience so easy and was very knowledgeable and friendly showing me all the great features. After a few more test drives I was sold, and Noel helped me to get the best price on my corolla ZR hybrid. Even after the sale he has been so helpful if I wasnt sure about features and reminding me of my services. I would recommend him to everyone!”
James (February 2020)
“Adrian and the team provide competitive prices and outstanding service, both before and following purchase. I have bought two new cars in the last two months and both experiences have been exceptional!”
Martha Kotsifas (February 2020)
“Highly Recommend!
Noel from Chadstone Toyota was a fantastic help. He answered all the questions that I had regarding the vehicles I was interested in, as well as provided me with extra information. This made my decision easier.
I recently picked up my new Toyota Hybrid RAV4 which I have been waiting for 7months. The Delay was the manufactures in Japan and not Chadstone Toyota. Noel, was awesome he kept in touch with me monthly either by calling or texting me and was always available if I had any concerns or questions about the delay.
Once the car was delivered, Noel, took time to explain to me all the functions of my new car and assured me that I could still call him if I had any questions. He even followed up with a call two days later to see how I was enjoying the new car and if I had any questions or concerns. Noel is such a wonderful person who cares for his customers and doesn’t treat them like numbers.
Thank you Noel for all your time and monthly calls and texts till my Toyota hybrid RAV4 was finally delivered. I would highly recommend you to family and friends. Thanks so much to taking care of us.”
Raj Malhotra (February 2020)
“The service department at Chadstone Toyota is outstanding and are always professional and courteous.
Lyndon always provides specific information both prior and post service in relation to what has been done during the course of each time that I’ve had my car serviced here.
A perfect example of five star customer service.
Thanks Lyndon and The team.”
Willis Newitt (February 2020)
“From the first phone call I made to Ainsley to the final document I signed with John, Chadstone Toyota were an absolute pleasure to deal with. They went above and beyond to ensure that I was getting the most competitive deal possible while making sure I understood every step along the way. I also received great customer service from both Lee and Shannon.
I’ve since recommended Chadstone dealership to a few mates and with confidence.
Thanks guys I’m over the moon with the Landcruiser.”
Rachele Reardon (November 2019)
“5 star service! I have an older model car and you treat it like it’s brand new! Feel very comfortable knowing you guys have gone over my car! 100% trust in all you do!!! Melinda was fantastic to deal with.”
Carol Tan (September 2019)
“I had a very good purchase experience in Chadstone Toyota. The staff is very friendly. Especially my salesman Noel. He is enthusiastic and helpful. He also answers all the questions that I considered the car and gave me a fantastic price for my car. I will recommend all my friend come to Chadstone Toyota to buy a new car.”
Wendy’s Vlog (June 2019)
“Purchased my Camry from Seven Wu. She is amazing . She helped me did test drive and also answered all my concerns.even though we moved to Wantirna South, we still come back for services. Highly recommended Seven Wu”
Mark Chen (February 2019)
“Seven is a great sales absolutely, she is very nice, so patient and with very professional car knowledge. I had bought two cars from her, I will recommend to my friends too, thank you Toyota Chadstone, you did great work to hire a sales staff like Seven.”
Ulrike Brandenburg (October 2018)
“I was dealing with Mark Rule from Chadstone Toyota via phone from NSW and the service I received was fantastic. I had trouble to find a Toyota Yaris in pink anywhere in NSW and he had one:) Within 2 weeks I received my new car (including all dealings with the leasing company) in a great condition with extras and a full tank! Thank you, Mark.”
Wilson Zou (September 2018)
“I just purchased a new car from them recently, and I am very impressed with the personal services that I received from Dean (the owner of the business) and Seven Wu. Warm and friendly!!!
I will definitely recommend them to my family and friends!!!”
Darian Rocci – Northside Rentals (September 2017)
“Thank you for your assistance with VIC Roads last week! I was quite worried for a moment there and you resolved the issue with the utmost ease! I hope you like the flowers and choccies and I look forward to working with yourself, Ainsley and the rest of the CHadstone Toyota team in the future!”
Mary Bampton August 2017
“Today I collected my vehicle from your service department and wish to express my appreciation for the attention I received from Jason Davenport. My car is a 2000 model, not shiny or trendy but none the less an essential component of my life and activities. Nothing was too much trouble and Jason’s attitude of friendly and personable respect was most impressive. He explained all the findings of the service and the actions taken, along with potential future management recommendations very clearly. His familiarity with what he was discussing was unselfconsciously evident, without trace of condescension . Well done Jason, and a big thank you from a very happy customer! I hope I can treat my “customers” as well!
K Pavithran (July 2017)
” I, Pavithran, bought a Toyota CHR Koba from Chadstone Toyota. The experience to buy this car has been excellent with zero hassle. Our sales consultant, Rafael Jugo, was very helpful throughout the process, providing excelent advice demonstrating his knowledge of the product to our great satisfaction”
Judie Avarey (June 2017)
” It was a pleasure to be a third time buyer at Chadstone Toyota. We have experienced the pleasanrt buying atmosphere that your salemen and the finance team have shown in the last 9 years that we’ve been a part of the client community in Melbourne. Thank you once again for taking good care of us. God Bless”
Michelle Lin (June 2017)
“I am very happy with my new Toyota Camry. Rafael you are a very good and professional salesperson. My friends, my family and I have been Toyota fans for a long time. We have four Toyotas and 3/4 has been purchased through Rafael. I especially appreciate Rafael following up with me so we have had the 3rd and 4th Toyota cars purchased, while the first car we purchased with Rafael’s help was back in 2012! I hope in the near future I will have more cars bought!”
Julius Kartadinata / Eveline Tjandramulia (May 2017)
” I am back again to buy a Prado Limited Edition 2017 from Chadstone Toyota. The reason is that I have been dealing with Rafael Jugo Jnr for the second time. He has given me all the support regarding teh process of buying a new car. Finally, if I want to buy aother car, I will see him again.”
Nina Estaris (May 2017)
“We were referred by my Aunty to buy a car at Chadstone Toyota after she received excellent customer service and support two years ago when she bought a car. I can second that. After my pleasant experience with the guidance of Rafael and John. Their expertise and detailed advice made this process easy and enjoyable and I would recommend Toyota Chadstone to any of my friends and family being a satisfied customer!”
Dayanath and Sushini Gunawardene (May 2017)
“We are very happy with the customer service we received from the staff and management of Chadstone Toyota. The sales person who attended to us was Rafael Jugo. Rafael was very knowledgable, extremely courteous and very helpful. We will never go to another Toyota dealer because we are very happy customers of Chadstone Toyota.”
Adela Culda (April 2017)
“The customer service and professionalism of Andrew, who assisted me in the purchase of my car, was great. He was professional, friendly and authentic. He took the time to get to know me and understand what I was looking for. The simplicity of the purchase and the quick turnaround between purchase and pick up vehicle was fantastic.”
Chirath Urala Gamage (April 2017)
“Great sales work by Rafael – he’s a super friendly bloke. It was also super easy to understand the awesome Toyota Access program.”
Robyn Ridsdale (April 2017)
“Our salesman remembered us from 9 years ago when we purchased our last vehicle. Cameron was warm and friendly and treated us like old friends. On both occasions they have given us a fantastic service and great deal and treated us like part of their family.”
Michelle Kelly (April 2017)
“I was so well looked after in every aspect and felt confident with the choice of car I purchased (CH-R). Being a single woman they took care of everything from the time I came in to the time I drove my new car home. Brenda was the best salesperson I have ever had with all my car purchases. I have bought Holden’s and Ford’s but nothing like this intelligen girl! I have told all my work colleagues and friends that she’s the one to see if buying a Toyota! Well done Brenda! 10 out of 10!!”
Shoua Liu (March 2017)
” My son is enjoying the car. Many thanks for all the help and the great photos!”
Bhagya Fernando and Isuru Warnakula (March 2017)
“Oh What a Feeling” indeed. We recently purchased a CH-R from Chadstone Toyota thanks to our sales consultant Rafael Jugo Jr. Rafael went over and beyond to make sure that we got the best possible service. Many thanks to John Hodinj as well for the smooth transition. All in all it worked beautifully! Would definitely recommend Rafael and his friendly team and will definitely come back for our third upgrade with Toyota Chadstone”
Tim and Karen Courtney (November 2016)
“Rafael has now assisted us in purchasing two cars from Chadstone Toyota over the past 3.5 years. We have appreciated his helpful nature and genuine advice in helping us to find the most suitable car for our needs and growing family. He was also very prompt and responsive when it came to any queries for follow up, even on his days off! Great honest service. We look forward to seeing Rafael in future when we’re in the car market again.Thanks again Rafael.We wish you all the best.”
Dee Ratuvou (October 2016)
“I am loving my new vehicle. Thank you. Also want to thank you for the photos. We really appreciate it. I will definitely refer you to family and friends who are considering buying a new car. Thank you again Rafael and to your awesome and enthusiastic team. The service I’ve received from Toyota Chadstone has been exceptional!
Barry Newland (October 2016)
“I recently had my Prado 40,000km service at Chadstone Toyota. I had a fantastic customer service experience from one of your service co-ordinators, Simone, and I wanted to make sure that management were aware of the service that was delivered by Simone, over and above my expectations.
When I made my booking for the 40k service over the phone, I was put through to Simone who after arranging a suitable booking date, advised me that the vehicle would be required all day as it was a major service. On hearing this, I requested the use of a loan car, but Simone advised me that there were no loan vehicles available on that day, and in fact for the entire week. Without hesitation, and before I could suggest that I transfer my service to another time, Simone advised that as she lived close by me in Croydon, that she could swing past on the morning of my booking and pick my vehicle up and deliver it back on her way home that evening. Simone also advised that she would leave her Corolla for me to use during the day, should I need to go anywhere.
Simone made several calls before the booking day to check that I would be ready for the early morning pick up, even calling me as she left home on the morning of pick up to warn me that she was on her way and calling me to advise that she was on her way that evening. My Prado was delivered back to me in the evening by Simone on her way home, as arranged.
In this day and age, it is so nice to experience customer service over and above your expectations and I can assure you that it is this sort of employee that ensures that I will always use Chadstone Toyota for my vehicle servicing. I believe that Simone who provided this exceptional customer service, which was much appreciated, deserves to be recognized for going out of her way to ensure that a Chadstone Toyota customer received exceptional service.”
Maria (October 2016)
“Absolutely fantastic! It’s been a pleasure dealing with the team at Chadstone Toyota. A big thank you to James Chen and Brad Portelli. Thank you for the prompt service. I appreciate all your efforts in ensuring my new car is everythimng I was hoping”
Ron Robertson (August 2016)
” Thank you for a positive retail experience. Alan was warm and helpful, I felt confident in my decision to buy my Astra. The process was efficient but friendly. I am very pleased with my purchase and will definitely recommend your dealership”
Christie Vo (August 2016)
“I had no problems with buying my first car at Chadstone Toyota. James is very helpful with everything and was always there when I needed help or support. John is very helpful as well helping with my finance. Overall, Chadstone Toyota has a very helpful team and supported me with everything. No regrets. Thank you Chadstone Toyota!!!”
Barbara and Terence Lobo (July 2016)
“We have purchased 3 cars from Toyota Chadstone and was very happy and pleased with Raphael’s assistance and advice. We will definitely recommend him to our family and friends in the future.”
Merle Green (July 2016)
“A line to say we are very happy with our new car and we give Raffi a 10/10 for his help. It was fantastic. He did not hassle us at all which was great!”
Martine Poinen (June 2016)
“Thank you so much for organising my new car very quickly. The service I received was great and the handover of my car was awesome. I absolutely am very happy with my purchase, I was very excited to drive away from the dealership. Thanks Brad”
Lily Sheng and Yong Shen (June 2016)
“I have been very pleased with the service we have received from Rafael Jugo. We came here just to look at cars as we were unsure of buying a car at the time. Through his service, we have bought two cars. We are very happy with his service and cannot thank him enough”
Brett (June 2016)
“Dean, your Service Manager, is fantastic. Best in the business! Never have I had any problems with your Service Dept. Keep up the good work!!”
Merle Green (June 2016)
“A line to say we are very happy with our new car and we give Raffi a 10/10 for his help. He was fantastic. He did not hassle us at all which was great!”
Dante Ignacio (18th June 2016)
“I have been referred by a friend to purchase my vehicle at Toyota Chadstone and significantly to see Rafael Jugo. I was very happy to purchase it here as he was very professional and was very thorough in explaining each and every detail of the ‘Fortuna’. I was also very comfortable buying from the same nationality (Filipino). I would definitely recommend TOYOTA especially the services of Rafael Jugo at Chadstone Toyota to all my friends and colleagues. Thanks for the wonderful experience!!!”
Herbert and Carol de Ocampo (18th June 2016)
“I have been dealing with Rafael since 2012. We bought our first brand new car and Rafael made sure it was a great experience for us. We have now bought two new cars from Rafael again. As always, Rafael looked after us, gave us the best advice, service and options. Outstanding Sales Consultant! Toyota Chadstone is lucky to have Rafael on their team!”
John Wilkinson (10th June 2016)
“Regarding the purchase of our new 2016 Hilux. We would like to thank Rafael for his kind service and prompt delivery on the due date. Rafael’s time and patience made buying this vehicle a great experience. Thank you”
Maria Cecilia Sahin (9th June 2016)
“I have known Rafael Jugo Jr, for many years now. This is not the first time we/I have dealt with him. His customer service and knowledge of the product is outstanding and I would recommend his service to friends and family. Three cars have been purchased by my uncle and also my elder brother has bought a car from him. I am very happy with this purchase overall and cannot thank him enough for everything”
Ayodele Odigie (4th June 2016)
“Good friendly service and follow up post registering my interest. Good explanations about the car I as interested in, followed up with numerous phone calls and adequate support on delivery day. I was kept informed of the whole process and when the colour I had indicated was not available, their efforts were explained and they made sure I was satisfied overall.”
Emily Viloan (3rd June 2016)
“I’m very pleased with the customer service provided by Rafael at Chadstone Toyota. This is our second car brought with the Viloan family and again always 100% service. Definitely coming back for the youngest sister’s new car in a couple of year’s time”
Joanne Willis (3rd June 2016)
“Friendly attentive staff. Accommodating pleasant dealership. Nice to deal with the same sales person from past purchasing”
Mikhail Pominov (3rd June 2016)
“Very smooth movement of car service. Excellent adjustment of brakes and service. Comprehensive help to login Bluetooth. Termination of service in predetermined time. Careful vacuuming and washing. Special thanks to Andrew Kalogeropoulos and his team”
Anne Tripaydonis (22nd June 2016)
“I asked for a phone call to let me know when the car would be ready and it was ready sooner than expected”
VeekitTon (29th May 2016)
“Customer Service! Brenda was great! Very helpful, answered all my questions as soon as we walked into the showroom. She wasn’t pushy, gave me space and time to think it through. Before we proceeded she was very nice to deal with. The delivery was extremely fast and was ready to pick up in just short notice. Didn’t have to wait weeks to get it, it was there and ready to go. Vehicle delivery was nice and easy and went through all the car functions and clearly made sure we knew what each function did. It was really lovely dealing with Brenda and the team would be looking to come back soon to purchase the Land cruiser Sahara”
Drago and Ivka (April 2016)
“We bought our new Hilux a month ago. We are very happy with the car and Chadstone Toyota’s service. Our sales consultant, a young lady, Brenda, delivered our car to our home and we even got a lovely bunch of flowers too!”
Sunja (March 2016)
“It has been a great pleasure to deal with you and especially Rafael for the amazing service he provided me – from choosing the car until closing the deal. I was nervous initially as this is my first purchase in Australia, but you made me feel comfortable and guided me all the way. Today is one of the best days of my life and I am glad that you are a part of it. I will always come back to you and Chadstone if I have to buy another car”
Tangir Sharmin (7th March 2016)
“I am writing from my heart that I am very glad and happy for the car I have bought from Chadstone Toyota. I have looked at a lot of places but I really got 5*customer service from Rafael Jugo and he gave me honest advice about which car I should buy. At the first moment, I just passed by and was just looking at a car when Rafael came to me and explained everything about the RAV4 and Camry. We had a test drive together, a chat and I decided to but the Camry SL. From day one to the day I picked up my car, he called me and kept me informed. He put in a lot of effort to ensure that the car was here on time. I was surprised when he said he would have the car ready by 3pm and it was ready by 3pm! Thanks again and see you next time and best of luck for Rafael, a true champion”
Fahad K (5th March 2016)
“When we came to Chadstone Toyota, we were immediately approached by Rafael. His friendly and social personality made our process of choosing a car smooth and easy. Rafael was very knowledgeable about all the cars and answered all our questions and catered to our concerns. The overall experience we’ve had with Rafael has been fabulous. We will definitely continue our association with Chadstone Toyota in the future.”
Shirley S (March 2015)
“Thank you for your excellent attitude and care when you demonstrated the beautiful blue Corolla last week”
G Edwin (4th March 2014)
“I really appreciate the good service provided by Mr Rafael and other staff when we came to look for a car. Rafael explained to me all the features of various cars and even answered all my questions patiently. The people in the finance department were helpful as well. As a result, I am the proud owner of a Toyota Yaris today. I would like to continue my association with Chadstone Toyota in the future too.
Min and Sun (2 March 2016)
“ I would like to thank you and Rafael for looking after us when we buy the car (Toyota Yaris) and we are very happy with the service we received form Rafael. Especially when we were picked up by him to collect our car from the dealership. We would like to recommend people to go and see him”
Donna Mcrostie (27th January 2016)
Dear Cameron,
Thanks once again for all your support in getting Dylan’s Hilux to him on Saturday morning. He was thrilled to get it and we have barely seen him since. I was so thankful for you working through all the issues with delays etc to get the best outcome for Dylan. I am going to upgrade my Yaris for a Kluger sometime this year and I will certainly be calling into Chadstone Toyota to see what is one offer
Cheers, Donna
Lucy Calder, Brighton
Mother of 2 sports mad boys and a dog (18th November 2015)
“I couldn’t be happier with the experience I had recently at Chadstone Toyota, buying my new 7 seater Kluger. I’d shopped around other car brands, and another Toyota dealer, and chose Chadstone Toyota for their fantastic service and the competitive price they gave me on the car I ultimately decided to go with.
I knew what I wanted and didn’t want the hard sell, or to be upsold. I wanted professional yet friendly service, from someone who actually listened to what I needed. I wanted someone who spoke to me normally, not in car industry speak, and that’s exactly what I got from the moment I walked in the door.
The sales process was stress free, and I was kept up to date at all stages as the modifications I requested were made and I waited for the agreed delivery date.
The great service didn’t stop once the cheque was handed over, and I think Brad was as excited for me as I was about my new car, calling a few days later to see how the boys were treating my new baby! Thank you Chadstone Toyota”
