Your privacy is very important to us, accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Your personal information may be shared between Chadstone Toyota, Toyota Motor Corporation Australia Limited and Toyota Motor Corporation (Toyota Australia’s parent Company) for approved purposes.

OneToyota Network

Chadstone Toyota is part of the OneToyota network of Toyota organisations in Australia (each a OneToyota organisation), comprising:

• authorised Toyota dealers in Australia;
• Toyota Motor Corporation Australia Limited;
• Toyota Finance Australia Limited;
• Aioi Nissay Dowa Insurance Company Australia Pty Ltd trading as Toyota Insurance; and
• Toyota Western Australia (comprising Prestige Motors Pty Ltd as trustee for the Prestige Toyota Unit Trust and Eastpoint Pty Ltd).

Chadstone Toyota and other OneToyota organisations collect and share with each other customer and guest information to provide you an integrated OneToyota guest experience, such as allowing you to be known across the network regardless of which OneToyota organisation you deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to OneToyota network service providers in Australia and overseas for these purposes.

For more information about how Toyota Motor Corporation Australia Limited and Toyota Finance Australia Limited handle your information, please see their combined Privacy Policy at www.toyota.com.au/privacy. The privacy policies of Toyota Insurance and Toyota Western Australia are each also available at that address.

OneToyota Marketing

OneToyota organisations may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.

Please note that each of the OneToyota organisations are separate organisations. If you do not wish to receive marketing from one organisation, you can let that organisation know at any time using the contact details in their privacy policy (available on their website or toyota.com.au/privacy) or using the “unsubscribe” or other opt-out function offered by the organisation.

Your consent to receive marketing from a OneToyota organisation will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant organisation otherwise.

Personal Information Submitted via the Website

If you submit personal information via this website, your personal information will be handled in accordance with the Dealer Privacy Policy available at www.chadstonetoyota.com.au/privacy-policy-disclaimer/ and the privacy policies of the other OneToyota organisations that deal with you (if any) available at toyota.com.au/privacy. This includes using your information to send you marketing and information as outlined in the privacy policies.

Complaints

We consider compliance with the privacy laws and principles highly important in servicing you as a customer of our Dealership.  If you have any concerns or if you would like to lodge a complaint because you believe we have breached our privacy obligations, please contact us via phone, email or at our physical address.

An appropriate member of staff will address your complaint.

Cookies

On our web site we utilise cookies which enable us to provide a more interactive experience to our customers and serve you more efficiently if you revisit the site.  We also use cookies for traffic analysis, a cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

If you have concerns around cookies, please reject the use of cookies when visiting our web site.

Accuracy of Information

We may update, modify or delete any information contained within or accessible through our web site at any time without notice.

We do not warrant that the information contained within or accessible through our web site is accurate, without error or contains information relating to overseas models. All images, specifications, videos and comments should be verified with us before the time of purchase.

Access / Updating Your Information

We appreciate your help in keeping your details up-to-date by contacting us when such information changes.  Please email us changes to your name, address, phone, email or vehicle ownership.

You have rights to access your personal information held by us subject to the provisions of the Privacy Act 1988 (Cth). If you would like to correct or update your personal information, or seek access to your information, please contact us either by phone, email or at our physical address.

If you have any comments in regard to the information contained within this page or should you want to make an enquiry regarding personal information relating to you that we may in our possession, please contact us via phone, email or at our physical address.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned..  Please note, where required we will supply personal information to Toyota Motor Corporation Australia (TMCA).